Refund Policy

Three-Day Money Back Guarantee & Refund Policy

At HoopDimes, we want to ensure that you are 100 percent happy with your purchase.

Our policy offers a full refund within 3 days of product arrival. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

HoopDimes and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Requesting a Refund

To request a refund:

Simply e-mail us at the e-mail above, citing your order number and reason for wanting a refund. Once we’ve had a chance to review the request, we will be in touch about the refund process. An address to return the item(s) will be provided; shipping cost is the sender’s responsibility. Once you provide us a tracking number, we will start the refund process.