Three-Day Money Back Guarantee & Refund Policy
At HoopDimes, we want to ensure that you are 100 percent happy with your purchase.
- If you have technical or sales queries, do not hesitate to e-mail us: info AT hoopdimes DOT com.
- If after you attempted to resolve issues with HoopDimes and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 3 days of product arrival. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
HoopDimes and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Requesting a Refund
To request a refund:
Simply e-mail us at the e-mail above, citing your order number and reason for wanting a refund. Once we’ve had a chance to review the request, we will be in touch about the refund process. An address to return the item(s) will be provided; shipping cost is the sender’s responsibility. Once you provide us a tracking number, we will start the refund process.